News / Our Customer Stories / Our Customer Stories: Schedaero
We take a look at how one of our customers, Grandview Aviation, utilizes the various solutions from Avinode Group to find success.
GrandView Aviation is a robust Part 135 operation known for its commitment to safety and passion for customer service. With a fleet of over 23 aircraft based out of 8 cities, GrandView Aviation is poised to accommodate charter customers with their Wyvern Wingman Safety rating.
Schedaero, a business aviation solution from Avinode Group, began its relationship with GrandView Aviation in 2020(2021) to help them manage their growing fleet more effectively. Schedaero initially assisted GrandView in managing 12 planes and 64 pilots across their organization when they first signed up with the Avinode Group. By the end of 2022, GrandView had expanded its tails and user base managed on Schedaero to 23 individual planes and over 70 pilots operating in different cities nationwide.
As GrandView increased its number of trips in 2022 to 2,640, a nearly 8% increase since 2021, they had to add additional pilots and planes to maintain FAA compliance and operational efficiency. With locations spanning the nation and multiple time zones, it’s vital for their day-to-day operations to efficiently manage their crews operating in multiple locations across the country. The increase in trips, planes, and crew creates additional items that need to be properly tracked to maintain efficiency and transparency across the organization. With this expansion, the question came of how to maintain clarity, track crew availability, assign flights easily and quickly, and how all of this will affect their bottom line.
GrandView Aviation was able to effectively manage its growth and maintain transparency and FAA compliance by:
According to Sales Director David Posey, using Schedaero’s open API and ready-made integrations allowed GrandView Aviation to maintain a high-level view of the operation and measure all the important information, not just small pieces spread across multiple platforms while maintaining strategic alignment across the company. The platform also offers a variety of ready-made integrations included in the Schedaero membership. These integrations include but are not limited to Avinode, eAPIS, FlightBridge, Leon Software, Quickbooks, WorldFuel, and much more.
Teams working in the charter industry understand that speed is essential when converting quotes into trips. In 2022, GrandView Aviation generated 22,799 in the Avinode, up 28% from 2021. When you use Schedaero in conjunction with Avinode, you can generate professional quotes in as little as 30 seconds and then update and assign crew to the trip once the quote is accepted with just a few clicks. GrandView converted 11.6% of their Avinode quotes into scheduled trips in 2022, an increase of almost 8% over 2021.
Crew utilizing the Schedaero Crew App can quickly update duty and flight logs on their IOS device from anywhere. Once updated, operators can view it at any one of their bases of operations. The Crew App is specifically designed to help private charter operators and flight departments communicate information to their pilots and crew in one seamless digital workflow.
With over 70 pilots to keep track of, automating training and currency items within Schedaero helps GrandView focus on expanding its operations and generating trips. Schedaero allows users to create and assign training and currency to ensure their pilots and crew comply with FAA regulations. Additionally, Schedaero prevents/notifies operators of any potential assignments that exceed duty limits, making it easy to guarantee that your team has sufficient rest between flights.
Each trip incurs expenses ranging from pilot and crew expenses to fuel, fees, etc. With nearly 24,000 (23,939) expense items tracked in Schedaero in 2022, up 26.3% from 2021, GrandView Aviation needed a system capable of tracking everything accordingly and syncing with their accounting software, Sage Intacct. Schedaero’s modern expense reporting features allow crew members to easily transmit expenses in real-time to the accounting team via the Crew App.
During an interview with David, he explained that Schedaero was “Nothing short of amazing” when discussing the ability to customize Schedaero for their business. He feels that customization and flexibility are crucial as they don’t feel stuck in a cookie-cutter system that doesn’t suit their individual business needs.
During their original setup and onboarding, Avinode Group team worked with GrandView to use the Schedaero open API to connect their business essentials, allowing for a more seamless and integrated approach to charter operation.
“Other platforms I have used in the past aren’t quite the same. One of the biggest things I like about Schedaero and working with the partners from Avinode…When it comes to our Scheduling software, I think the software allows us to not only to continue to do business today but allows to plan for many years into the future. One of my biggest satisfactions is the open API that Avinode and Schedaero provide for us to link up with Salesforce and continue with business and get the reporting that we need.”
Director of Sales, GrandView Aviation
At Avinode Group, everything our team does is geared towards fixing the finer points of business aviation for you and your customers. Utilizing Avinode, Schedaero and Paynode for your charter operations keeps communication flowing between departments, from quoting to scheduling and collecting payment. Connect with us to learn how Avinode Group solutions can improve your operation.